Distance Sales Agreement

Last Updated: August 4, 2026

This is an English summary of our Turkish-language distance sales agreement, prepared under Turkish Law No. 6502 and the Distance Contracts Regulation. In case of any discrepancy, the Turkish version is authoritative.

DISTANCE SALES AGREEMENT AND PRE-CONTRACTUAL INFORMATION FORM

This document informs customers ("Buyer") who book tours, flights, hotels, or transfers through the Marina Turizm Bilişim Tercümanlık Hizmetleri LTD. ŞTİ. ("Seller" or "Marina Turizm") website, and governs the terms of the distance sales relationship between the parties.

1. Seller Information

• Legal Name: Marina Turizm Bilişim Tercümanlık Hizmetleri LTD. ŞTİ.
• TÜRSAB License No: 6937 (registered with TÜRSAB under the trade name MYMAMBA TURİZM)
• Contact: via our contact page.

2. Subject and Scope

This agreement governs the sale and performance of tour, flight, hotel, and transfer services ordered electronically by the Buyer through the Marina Turizm website. For flights, hotels, and transfers, Marina Turizm acts as an intermediary presenting the relevant airline, hotel, or transfer supplier's service (via the Kplus B2B platform) to the Buyer; actual performance of those services is the responsibility of the relevant supplier.

3. Order and Confirmation Process

The Buyer creates a booking request after reviewing the price, date, and terms of the selected service on the website. The agreement is deemed formed once Marina Turizm confirms the order and/or payment instructions are sent to the Buyer. The Buyer can track their order status using the booking reference (PNR).

4. Price and Payment

The service fee is the amount shown on the website at the time of order, VAT included. Payment is currently made by bank transfer, using the IBAN and reference (PNR) provided to the Buyer after booking confirmation. This agreement will be updated once online card payment becomes available.

5. Right of Withdrawal

Under Article 15(1)(ğ) of Turkey's Distance Contracts Regulation, consumers do not have a right of withdrawal for contracts relating to accommodation, transport of goods, car rental, catering, or other services related to leisure activities to be performed on a specific date or period. Accordingly, the Buyer does not have a 14-day right of withdrawal for date-specific tour, flight, hotel, or transfer bookings. Section 6 below sets out the applicable cancellation and refund terms.

6. Cancellation and Refund Terms

a) Tours organized directly by Marina Turizm:

• Cancellations made 14 days or more before the tour start date: 100% refund.
• Cancellations made 7–14 days before the tour start date: 50% refund.
• Cancellations made less than 7 days before the tour start date: no refund.

b) Flight, hotel, and transfer bookings:

As these services are provided by the relevant airline, hotel, or transfer supplier, cancellation and refund terms are governed by that supplier's own fare rules. These rules are shown to the Buyer in the search results before booking is completed and are deemed accepted upon booking confirmation. Marina Turizm has no authority to alter cancellation/ refund decisions made by the supplier.

7. Force Majeure

Natural disasters, epidemics, war, terrorism, government decisions, strikes, and similar unforeseeable events outside the parties' control constitute force majeure. In such cases, the parties may reasonably delay performance or mutually terminate the agreement.

8. Liability

Marina Turizm is not directly liable for disruptions arising from the performance of flight, hotel, or transfer services by the relevant supplier (e.g., flight cancellation/delay, hotel overbooking); in such cases, it will assist the Buyer by liaising with the supplier. For tours it organizes directly, Marina Turizm is subject to its obligations under Turkish Law No. 1618 on Travel Agencies and the Union of Travel Agencies and related legislation.

9. Data Protection

Personal data shared during the booking process is processed under our Privacy Policy.

10. Dispute Resolution

Disputes arising from this agreement fall under the jurisdiction of the İstanbul Consumer Arbitration Committees (within applicable monetary limits) or the İstanbul Consumer Courts (beyond those limits).

11. Effect

By placing an order through the website, the Buyer is deemed to have read and accepted this Distance Sales Agreement and Pre-Contractual Information Form. Marina Turizm may amend this agreement from time to time; the current text takes effect as soon as it is published.